Subject to the following conditions for eligibility, babyTEL^® offers a one-time 14-day Money-Back Guarantee for residential and small business plans, applicable to one primary line per account and or per customer, but not for additional or secondary lines or features. There is no Money-Back Guarantee on Enterprise VoicePath plans. Under the terms of this Money-Back Guarantee, babyTEL will refund actual payments made by the Customer, if any, for the activation fee, the first month of service for the primary line, Device rental fees, and shipping charges incurred in the first month of service. Any payment made by the Customer for the purchase of a Device, except for gateways, will also be fully refunded.

To be eligible for the Money-Back Guarantee, the user (i) must cancel the Service within 14 days of the initial Anniversary Date, (ii) the Device(s) must be returned within 14 days of the date of cancellation and (iii) must not have exceeded 250 minutes of usage. User remains responsible for any long distance charges, directory assistance and all other usage fees that are not eligible for refund. THIS MONEY-BACK GUARANTEE DOES NOT APPLY TO ACCOUNTS EXCEEDING 250 MINUTES OF USAGE AND SUCH ACCOUNTS ARE NOT ELIGIBLE FOR REFUND OF ANY OF THE CHARGES DESCRIBED HEREIN.

All returned Devices must be in original condition and packed in the original packaging with the UPC or bar code intact. All components, manuals and registration card(s) must be included. Devices must be returned with a valid return authorization number obtained from babyTEL Customer Care. To obtain a return authorization number, User must contact service@babytelusa.com. User is responsible for the cost and risk of return shipping of all Devices. THE MONEY BACK GUARANTEE WILL NOT BE HONORED IF USER FAILS TO MEET ALL SUCH REQUIREMENTS.