How can I track my order?
First contact babyTEL support by phone or email (see Contact) to obtain the tracking information. They will provide you with an Item Number or a Reference Number. Then go to www.fedex.com and click on Track a Package from the menu. Enter the requested information and click on Submit.
My package arrived damaged. What should I do?
Contact service@babytelusa.com as soon as you receive your package to report the extent of the damage. If the equipment is still functional you can proceed with the installation. If not, babyTEL will issue you a Return Authorization Number to return the damaged equipment and ship you a new babyBOX™.
Can I change a shipping address once I've placed an order?
Yes, if your request arrives before babyTEL has shipped the babyBOX to you.
Contact service@babytelusa.com with the new coordinates. Be sure to indicate in your email your Account Number, the previous address you gave babyTEL and the new complete shipping address.
